VNSGU Website Terms and Conditions of Use PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. VNSGU may modify these Terms and Conditions at anytime without any prior notice.

Protection of Information

Internet transmissions are never completely private and secure. You understand that any message or information you send via any site may be read or intercepted by others. Furthermore, you should not give your password to anyone. If you share your computer with other people you should LOG OUT from the VNSGU web site and close your browser window when you are done. VNSGU will not be responsible for any loss and damage whatsoever caused through the use of the VNSGU web site.

Privacy

We want you to feel secure in the knowledge that we take all the steps necessary to protect your confidentiality. Please read this Privacy Statement so that you understand what kind of information we gather from our site and the specific steps we take to protect your personal information once we have stored it. From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Your Information

At any VNSGU Online Service Applications, we understand and share our customers’ concerns about how personal information is collected, used and shared. We want to assure you that we will always handle your personal information securely and carefully.

Why we collect information

The personal information we collect is in most cases supplied by you when you register your details, place a service request for your warranty/non warranty item, place an order or provide feedback to us. Generally, the information we collect includes your name, business name, address, phone numbers, email address, IP address etc. If you place a service request we also request and gather information that relates to your service request.

How we collect this information

When you place an order and/or register your details with us for any online support or service, we store that information for future reference. This saves your time when you place another service request or shop with us again as you don’t have to re-enter your details. Sometimes we may add to your personal information, information gathered from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

What we collect

The personal information we collect is in most cases supplied by you when you register your details, place a service request for your warranty/non warranty item, place an order or provide feedback to us. Generally, the information we collect includes your name, business name, address, phone numbers, email address, IP address etc. If you place a service request we also request and gather information that relates to your service request.

Sharing Information

Who we may share your information with? We will often need to pass personal details such as your name, business name, address and contact number to companies who perform parts of our service delivery. This includes organisations such as the manufacturer(s) of the item/s that you claim, major delivery companies, mail houses and third party fulfilment contractors.

We may also provide your details to Microsoft Mobile Corporation your personal data that is necessary to respond to your requests and for managing and improving warranty, repair and other care related services and processes. In such case Microsoft Mobile will process your personal data in accordance with Microsoft Mobile’s privacy policy available through Microsoft Mobile website. Microsoft Mobile may contact you in relation to repair services and to get feedback about the services.

Security

We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers we realise this is an unfamiliar way of buying products and getting any services. Only specific employees in our Call Centre, Customer Service and IT areas have access to our customers’ personal information, and only under strict controls and procedures. Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

About Cookies… and how they work

If you visit our websites and your browser settings accept cookies, we consider this as acceptance of our use of cookies. Cookies are small files that are sent to and stored in you computer by the websites you visit. Cookies are stored in your browser’s file directory. Next time you visit the site, your browser will read the cookie and relay the information back to the website or element that originally set the cookie. To learn more about these technologies and how they work, please see e.g. allaboutcookies.org When you interact with us on the Internet our system will automatically send you a cookie. These cookies are essential for running our web sites and are the key to providing you a seamless experience. You can navigate uninterrupted e.g. by remembering language and country choices you’ve made and by preserving authentication to secure parts of the domain. These cookies also remember your contact detail and email ID when you return to our site for any other service options.

Links to other web sites

VNSGU provides links to websites outside of the VNSGU site . These linked sites are not under the control of VNSGU and VNSGU is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting. For your convenience, the VNSGU web site may include links to site on the Internet which are owned, published and maintained by third parties. Please note that such linked sites are not under our control, and therefore VNSGU cannot assume any responsibility for the content of such linked sites. Links to the VNSGU web site are prohibited without the consent of VNSGU.